Call us on: 01202 717 191

Terms & Conditions

TERMS & CONDITIONS OF SALE FOR SCREWJACK LIMITED TRADING AS GATEMOTORS AND HEREINAFTER REFERRED TO AS GATEMOTORS

Registered address: Screwjack Ltd T/A GateMotors, Heliting House, 35 Richmond Hill, Bournemouth, BH1 6HT. Registered No: 4287804. VAT Number: 785345006

 

TERMS

The placing of an order shall include acceptance of the following terms and conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract; no terms, conditions or reservations stipulated by the buyer. No variations to any of these conditions will apply unless expressly consented to by Gate Motors in writing.

Once you place an order you will receive confirmation of that order via email. Until your order is received, we have the right to decline the supply of goods - for example, we may not be able to get hold of the model you need although it is showing on our website. If this happens, we will refund you in full. Of course, we will do our utmost to make sure this doesn’t happen, but we do reserve the right not to accept an order.

 

AVAILABILITY

We rely on computers & humans to manage our stock. Occasionally one or the other will get it wrong. If our stock count is wrong and effects your order, we will tell you as soon as we know, and we will try to sort it out for you.

 

PRICE

Prices on our website are believed to be correct but may vary without notice. Goods will be invoiced at the price ruling at the date of despatch and we reserve the right to amend any errors or omissions. Value Added Tax (at the current standard rate of 20%) where applicable, will be added at the time of invoicing.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. We may also offer delivery as part of a promotion.

 

PRICE MATCH

Details of our price match policy can be found here: Price Match

 

PAYMENT

Accepted payment methods are:

  • Credit/Debit Card
  • PayPal
  • Bank Transfer (Bacs/Fast Payment)
  • Cheque/e-Cheque
  • Cash

Goods paid for by credit card, debit card or PayPal will only be delivered to the registered billing address - unfortunately there are no exceptions to this rule. This prevents against us and you being a victim of fraud.

Orders paid for by bank transfers, cash or cheque can be delivered to an alternate delivery address once the funds have been verified (please not cheques can take up to 8 working days to clear).

 

DELIVERY

Every effort is made to meet quoted delivery times and we are proud of our delivery accuracy. However, we cannot guarantee all deliveries will be made as stated. Occasionally something happens out of our control, like adverse weather or road closures which can affect delivery of your order. If this happens please contact us within 24 hours of the planned delivery date and we will make alternative arrangements.

Our deliveries are made with reputed couriers and a signature is always required. If there is nobody available to receive your delivery at your stated delivery address, the courier company will usually leave a card for you to organise collection from your local depot or arrange delivery for another day.

Delivery Failure - If initial delivery is not accepted, nor a collection from the courier depot or re-arranged delivery made the goods will be returned to our premises. If this happens and you request a new delivery an additional delivery charge will be incurred.

For deliveries outside the EU it is possible for you to arrange your own courier service; however, if you choose to use your own courier then VAT will be charged (as there is no proof of export on our behalf). You will be able to claim back your VAT once you provide HMRC with your proof of export.

 

SUITABILITY OF PRODUCT

At GateMotors we aim to provide as much information as we can to help you choose the most suitable product for your needs. However, without specific information from you we cannot ensure product suitability. To safeguard against purchasing an unsuitable product please complete our site survey form (where applicable). We can then advise with more certainty which product is right for you.

 

LIMITED WARRANTY

All goods sold on our website (https://www.gatemotors.co.uk/) come with a limited warranty.

The warranty is on a return for repair basis.

GateMotors warrants to you that the supplied goods will be free from defects in workmanship and materials under normal use for a period of 1 year from the date that the goods were first purchased by you.

In some cases, the warranty period may be extended to 2 or 3 years by the manufacturer. This will require the product/s to be returned to the manufacturer’s head office or service address.

The individual warranty periods are stated on each product page on this website.

If a defect arises and a valid claim is received by GateMotors within the warranty period, GateMotors will collect the goods free of charge. Any time after this period we are entitled to charge you for any reasonable shipping and handling costs made in connection with the repair or replacement of the goods.

The Limited Warranty does not apply when the goods have been:

  • Opened or repaired by someone not authorised by GateMotors and does not cover repair or replacement of any goods or part thereof damaged by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with the installation and/or usage instructions supplied with the goods, neglect or misapplication.
  • Any disfigurement / removal / tampering of any labels attached to the product will invalidate the warranty.
  • The Limited Warranty does not cover physical damage to the surface of the product or calibration of the product.
  • Transferring the warranty to any other person.

This Limited Warranty does not affect any legal rights under the national legislation governing the Consumer Rights Act.

Please note that the warranty as stated here only covers domestic use.

See our Returns & Cancellation section below for instructions on arranging a return.

 

RETURNS & CANCELLATIONS

Consumers have a statutory right (under the Consumer Rights Act 2015) to return an item without giving a reason. The only exception to this, is against items which have been modified at the customer's request. Under these circumstances you waive the right to return the item for a full refund. Customers have 14 days starting the day after the day on which the goods were received to return the goods. Please note, customers have to pay for the return of goods.

Goods returned for credit will only be accepted if they are in their original boxes, undamaged and complete with all instructions/documentation.

Before returning goods (for any reason) a Customer Returns Form must be completed clearly stating the Sales Return Number (SRN).

A SRN can be obtained from a member of our customer care team (contact: customer.care@vent.co.uk or call 01202 725684).

Failure to obtain a SRN will result in the goods being turned away from our Goods-In and returned to the invoice address as undeliverable.

‘In’ warranty repairs will not carry any parts or labour charges, provided the products were found to be faulty due to component failure.

‘Out’ of warranty repairs will be subject to charges which cover the labour, replacement components and carriage.

All goods returned to us for repair or warranty claim will be inspected and repaired/replaced as necessary.

 

LIMITATION OF LIABILITY

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

We will use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. GateMotors will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and GateMotors accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

GateMotors will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Notwithstanding the aforementioned, GateMotor's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

This liability clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

 

GENERAL

In accordance with Gate Motors’s policy of progressive improvement, we reserve the right to alter the specification and/or price of any article without prior notice without incurring any liability. All information and data given in company literature is subject to variation and is for general information only.

All goods or services referred to on outstanding invoices due to Gate Motors by the Buyer shall remain the absolute property of GateMotors until payment of all invoiced amounts have been received and cleared. In the event of default by the Buyer responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers Directors either individually or collectively. It is a condition of trading that such Directors will indemnify Gate Motors for all costs and losses due howsoever caused.

GateMotors.co.uk are pleased to take back and recycle used batteries free of charge for recycling for customers within the UK.

By recycling your used batteries via dedicated battery collection points you are contributing to protecting our environment and the earth's natural resources.

Batteries are made from important resources and chemicals, including lead, cadmium, zinc, lithium and mercury. If batteries are disposed of as normal municipal household waste, they will be taken to a landfill site and those resources will be lost and will contribute to the pollution of the environment. Recycling is one way you can help the environment and you should dispose of used batteries separately from other waste, using the collection and recycling schemes available.

Your role in contributing to the recycling of waste batteries and in preventing pollution of the environment is essential. Each used battery that you place in a recycling box will be taken apart and many of the materials will be recovered and used to make new batteries or something else.

All batteries are labeled with the crossed-out wheeled bin below, to indicate that they should not be disposed of as normal waste, but in specific recycling centres.

 

Batteries containing hazardous substances such as mercury (Hg), cadmium (Cd) or lead (Pb) are marked with their chemical symbol as well.

Please click here to identify a battery collection point near you that will accept your used batteries free of charge. Please make sure to select the 'Batteries' field before entering your postcode.

You may also contact your local authority for information on a recycling facility in your area that will take back your used batteries. For used car batteries please contact you nearest Civic Amenity Site, or check the above link by carefully looking in the results which of the sites listed will accept car batteries for recycling.

The Waste Electrical and Electronic Equipment Regulations (WEEE Regulations)

The Waste Electrical and Electronic Equipment Regulations are now part of UK law. The UK have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE sent to landfill sites is reduced because:

Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.

WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

GateMotors.co.uk are "doing our bit" under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.

For example, if a customer buys a new keyfob from us we will take back their old keyfob(provided it is of equivalent type and function) and prevent it going into a landfill site by disposing of it safely. Customers must return their old WEEE within 28 days of purchasing their new item. Customers do have to pay to return their old item to us.

If you wish to return your WEEE item, please contact us at the telephone number 01202-707191 or using our Contact Us form.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Gate Automation

Please select what type of automation you require for your gate/s. Double & Single Swing refer to motors which attach to the gate and pillar of a swing motion gate. Double & Single Underground refer to motors which lay beneath the ground which attach to the hinge end of swing motion gates. Choose Sliding if you require lateral moving gate automation and Wheeled if you require a motor which utilises a wheeled motor to drive your gate/s.

Motor Voltage

There are two types of power outputs to consider - 24v & 230v. If you need a higher number of operations (opened/closed more than 5-6 times in an hour) during peak periods such as the morning and evening, then you may wish to consider a 24v system.

24v systems are more suitable for higher operation levels as they tend to run cooler than 230v gate motors. However, they do cost more in relative terms, so if you only need to open or close the gate 1-5 times an hour then a 230v system might prove more cost-efficient.

24v motors tend to be used on commercial premises, whereas 230v tend to be used on standard domestic properties. The exception to this rule is sliding gate motors where the reverse is true - 24v sliding gate automation systems tend to be for domestic use, 230v for more intense use (commercial/communal).

24v systems can draw power from battery backup systems meaning they can still operate during any mains power cut (a 230v or 3 phase system would need to be opened with a manual release key).

24v systems can also utilise solar power units as a means of charging batteries, allowing you to site gate automation in rural and remote locations where mains power is unavailable.

Specifications can be found for each product from their datasheet. Each datasheet is downloadable from each product page on this website.

Weight of Gate

All electric gate motors operate up to a maximum weight. This is so the gate will operate in a reliable and safe manner. It is essential to know the weight of each gate leaf in order to choose the correct motor for you installation. If you do not know the weight of your gate/s, send us a photo along with the gate/s dimensions and we can advise.

Gate Width

As with weight, gate motors are designed for gates within certain dimensions. The most important dimension is the width of the gate. To ensure you select the right motor to operate your gate you must know the width of each gate that requires automation.

Opening Angle

Each motor has a maximum angle to which it can operate to. Therefore it is important to note how far the gate needs to open in order for a vehicle to enter/exit safely.

Daily Use

The amount of times your gate is used per day is a determining factor when deciding on the right motor for your usage. Motors are designed to operate within a certain capacity (operations per day) so choosing a motor compatible with your desired use is essential for its durability. Select from the options below the number of times (open & closure = 1 x operation) the gate/s will be operated on an average day.