At Gate Motors, we want your gate automation project to run as smoothly as possible. Whether you're installing a new system, troubleshooting an existing installation or looking for product documentation, we're here to help.
Looking for installation guidance or programming assistance?
Visit our YouTube channel for a growing library of video tutorials covering gate automation systems, access control equipment and common setup procedures.
We recommend subscribing to stay up to date with new videos and support content.
Many common questions can be answered using the resources available on our product pages.
The Downloads section found on each product page may include:
Before contacting support, we recommend checking the relevant product documentation.
If you still require assistance, our team is available to help.
Telephone: 01202 717191
Opening Hours:
If calling outside of these hours, please leave a voicemail and a member of the team will return your call.
Email: [email protected]
Alternatively, you can request a call back and a member of our team will contact you.
If you require technical assistance with a Proteco or myGate product, please complete our Technical Support Form.
Providing as much information as possible, including photographs, product details and a description of the issue, will help us assist you more efficiently.
For technical enquiries that fall outside the scope of our support service, you may need to contact the manufacturer directly.
| Manufacturer | Technical Support |
|---|---|
| Proteco / myGate | 01202 717191 |
| BFT | 0800 328 8198 |
| CAME | 01159 210 430 |
| FAAC | 01256 318 100 |
| Farfisa | 01327 358 888 |
| AES | 02886390693 |
| Intratone | 0208 037 9015 |
For answers to common support and troubleshooting questions, please visit our FAQ section below.
If you require technical assistance, please contact our technical support team by phone, email or by submitting a Technical Support Form. Please have your order number and product details available where possible.
To help us resolve your issue quickly, please provide your order number, product model, installation details, photographs where relevant and a clear description of the fault.
Installation manuals, wiring diagrams and product datasheets can be found in the Downloads section on the relevant product page.
Yes. We provide a range of video tutorials covering installation. programming and troubleshooting. These can be accessed via our YouTube channel.
Technical support is generally provided for products purchased through Gate Motors. If we are unable to assist, we may direct you to the relevant manufacturer for further support.
Check the power supply, control panel status indicators, safety devices and remote control batteries. If the issue persists, contact our technical support team for assistance.
Check the battery, confirm the remote is still programmed to the control panel and ensure there are no obvious power issues with the gate system.
Most gate automation systems include a manual release mechanism that allows the gates to be operated manually during a power outage. Refer to your product manual for instructions.
Yes. We can help identify and supply replacement parts for many gate automation systems. Contact us with the product model and, where possible, photographs of the component required.
The model number is typically shown on the motor casing, control panel or original product documentation. Photographs can also help us identify the system.
Yes. Regular inspection and maintenance help ensure safe and reliable operation. We recommend checking safety devices, fixings, hinges and moving componenets periodically.
For some technical enquiries, you many be referred directly to the manufacturer's support team. Manufacturer contact details are listed above on this page.