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  3. Aftersales Support

Aftersales Support

Here at GateMotors we want your gate automation project to run as smoothly as possible.

We believe in providing you in advance with all the information you need to help you plan your project and carry out the installation. You can find handy guides and FAQ's under the following section Help & Support. 

If you require specific product information check the section marked 'Downloads' in the top right corner on every product detail page. In this section you'll find all the documents/information relevant to the particular product you are looking at. A simple click will download the document to your PC or allow you to view it online.

However, if you require further assistance our friendly customer service team are always ready to take your call to answer any questions you have.

Either drop us a message, email: sales@gatemotors.co.uk or give us a call 01202 717 191.The lines are open Monday to Friday 8:30 - 17:30 (leave a voice message outside these times). Closed weekends & public holidays.

We also provide a call back service at a time convenient to you.

For more technical matters concerning your product aftersales support is available from the manufacturer for the following brands:

 

Technical Support Numbers
Proteco/myGate 01202 725 489
BFT 0800 328 8198
Came 01159 210 430
Comelit 01707 377 203
FAAC 01256 318 100
Farfisa 0844 870 9025
GMT(Daitem) 01255 767 129
Nice and Mhouse 01623 558 086
Videx 0870 300 1240

 

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Gate Automation

Please select what type of automation you require for your gate/s. Double & Single Swing refer to motors which attach to the gate and pillar of a swing motion gate. Double & Single Underground refer to motors which lay beneath the ground which attach to the hinge end of swing motion gates. Choose Sliding if you require lateral moving gate automation and Wheeled if you require a motor which utilises a wheeled motor to drive your gate/s.

Motor Voltage

There are two types of power outputs to consider - 24v & 230v. If you need a higher number of operations (opened/closed more than 5-6 times in an hour) during peak periods such as the morning and evening, then you may wish to consider a 24v system.

24v systems are more suitable for higher operation levels as they tend to run cooler than 230v gate motors. However, they do cost more in relative terms, so if you only need to open or close the gate 1-5 times an hour then a 230v system might prove more cost-efficient.

24v motors tend to be used on commercial premises, whereas 230v tend to be used on standard domestic properties. The exception to this rule is sliding gate motors where the reverse is true - 24v sliding gate automation systems tend to be for domestic use, 230v for more intense use (commercial/communal).

24v systems can draw power from battery backup systems meaning they can still operate during any mains power cut (a 230v or 3 phase system would need to be opened with a manual release key).

24v systems can also utilise solar power units as a means of charging batteries, allowing you to site gate automation in rural and remote locations where mains power is unavailable.

Specifications can be found for each product from their datasheet. Each datasheet is downloadable from each product page on this website.

Weight of Gate

All electric gate motors operate up to a maximum weight. This is so the gate will operate in a reliable and safe manner. It is essential to know the weight of each gate leaf in order to choose the correct motor for you installation. If you do not know the weight of your gate/s, send us a photo along with the gate/s dimensions and we can advise.

Gate Width

As with weight, gate motors are designed for gates within certain dimensions. The most important dimension is the width of the gate. To ensure you select the right motor to operate your gate you must know the width of each gate that requires automation.

Opening Angle

Each motor has a maximum angle to which it can operate to. Therefore it is important to note how far the gate needs to open in order for a vehicle to enter/exit safely.

Daily Use

The amount of times your gate is used per day is a determining factor when deciding on the right motor for your usage. Motors are designed to operate within a certain capacity (operations per day) so choosing a motor compatible with your desired use is essential for its durability. Select from the options below the number of times (open & closure = 1 x operation) the gate/s will be operated on an average day.